Support

How can we help?

Email hello@superidea.no with the app name, your device model and iOS version, and what happened. We reply within two working days. Answers to common questions are below, and each app has its own questions on its page.

Help for each app

Common questions

How do I contact Superidea support?

Email hello@superidea.no with the app name, your device model and iOS version, and what happened. We reply within two working days.

How do I cancel a subscription?

Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose the app and cancel. Cancelling takes effect at the end of the current billing period.

How do I get a refund?

Refunds for App Store purchases are handled by Apple under its own policy, so Superidea cannot issue them. Request one at reportaproblem.apple.com.

How do I delete my account and data?

Every Superidea app that creates an account lets you delete it inside the app. Hymalayas: tap the greeting card on Home, then Settings, Account, Delete Account. Rally: Family tab, the gear icon, Settings, Delete account. Boombai Daily: More, Account, Delete Account. If you cannot open the app, email hello@superidea.no.

How do I restore a purchase on a new device?

Sign in to the App Store with the same Apple Account you bought with. In Hymalayas, open the Premium screen and tap Restore Purchase.

Which iPhones and iOS versions are supported?

Hymalayas: iPhone, iOS 17 or later; Rally: iPhone, iOS 18 or later; Boombai Daily: iPhone, iOS 17.6 or later; Lafz: iPhone and iPad, iOS 16.6 or later.

Where is the privacy policy?

superidea.no/privacy covers this website and Superidea's apps. Boombai Daily and Lafz also link to madeinboombai.com/privacy.

Still stuck? Write to us.

hello@superidea.no